FAQ

Frequently Asked Questions

General Questions

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

To return your product, you should mail your product to: 5677 Oberlin Dr. San Diego California US 92121

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Contact us and tell us the state of your broken item. We will evaluate if we are able to replace it for you or if you are eligible for a refund.


Questions about Learning in San Diego

All of our Sign Ups are done through our website. To sign up for regular classes visit our sign-up form and fill out the form. Once we have received your registration and scheduled your student, we will send you a confirmation e-mail. It typically takes 2-3 business days to process your registration.

We offer classes from 1st-12th graders. We will place your student in the appropriate class through careful consideration of their age and experience level. Typically, students with no experience will start off in our Robotics Fundamentals class. Students grade 1-3 will use our CubeWorks kit and student grade 4 and up will use our Rokit Smart kit to build robots in this class. Students who are more advanced will be placed in our Advanced Drone Coding class. For this class, students are typically grade 7 and up.

We collect payment the first week of every month in person. You can come in and pay, or if you prefer, you can pay online at our shop.

  1. Go to Robolink.com
  2. At the top, go to “Shop”
  3. On the left hand side click “Classes”
  4. Choose “Learning Center Course” and add to cart
  5. Checkout

This payment is good for 4 class sessions. Be sure to indicate your student’s name as well as the month you are paying for.

Unfortunately we do not allow refunds on classes. In the event that a student is unable to attend class, you must notify us before you have paid for that month (most parents will tell us at the time of payment which days they will be missing). We will deduct the fee of that class from their tuition for that month.

If a student misses a class, we allow a make up class as long as it is not during the time of their regular scheduled class.

Yes as long as you notify us beforehand that you will be doing so. We have an early drop off/late pick up policy. For every hour that you drop your student off early or pick them up late, we will charge $10. We will prorate the fee according to when you pick them up within that hour.

In order to verify employment, we ask if you could present us with your Qualcomm badge(emailing a picture is fine) or sending us an email via your Qualcomm or UCSD email. We will send you a discount code.

Unfortunately we only offer discounts for our classes.

We teach Arduino, which is essentially C with some custom Arduino libraries.

Yes. For all new students we offer 4 free classes with the purchase of our Rokit Smart. If you are signing up for Drones, we rent out our Drone Kit for free, however students are unable to take it home.

Students are required to bring 4 Double A batteries for their first class.