Warranty Policy

Warranty Policy

LAST UPDATED: 8/21/2017

COVERED PRODUCT
This limited warranty covers manufacturing defects in materials and workmanship of your Robolink-branded product (the “product”) for the defined Warranty Period.

WHO IS COVERED BY THIS WARRANTY?
Robolink, Inc. located at 5677 Oberlin Dr #100, San Diego, CA 92121 (“Robolink”) extends this limited warranty only to the original purchaser of the product warranted under this warranty and anyone else who owns the product during the Warranty Period (the original purchaser and each such owner, “you” or “your”).

Except where prohibited by applicable law, this limited warranty is non-transferable and is limited to the original purchaser and the country in which the Product was purchased.

WHAT DOES THIS WARRANTY COVER?
This limited warranty covers manufacturing defects in materials and workmanship of your Robolink-branded product (the “product”) for the Warranty Period defined below.

WHAT DOES THIS WARRANTY NOT COVER?
This limited warranty does not cover any damage caused by: (1) transportation or storage of the product; (2) improper use of the product; (3) failure to follow the product instructions; (4) modifications to the product, except as authorized in writing by Robolink; (5) unauthorized repair of the product; (6) normal wear and tear; or (7) external causes such as accidents, abuse, unusual physical or electrical stress, or other actions or events beyond Robolink’s reasonable control.

This limited warranty also does not cover disposable items, or parts or components of the product that are inherently subject to deterioration during the normal operation of the product, such as batteries, glue dots, stickers, and project templates.

This limited warranty only covers products purchased from Robolink or sellers authorized by Robolink, and this limited warranty does not extend to products purchased from unauthorized sellers. You may obtain a current list of authorized Robolink sellers by calling (858) 876-5123 or emailing Customer Service Department at info@robolink.com. Please note that Amazon.com is an authorized seller of Robolink products, but only products sold by and shipped from Amazon.com are covered by this limited warranty, and all third-party sellers on Amazon.com are unauthorized. Proof of purchase from an authorized seller is required for warranty coverage.

WHAT IS THE PERIOD OF COVERAGE?
This limited warranty starts on the date the product is delivered to the original purchaser and lasts for 90 days (that 90-day period, the “Warranty Period”). The Warranty Period is not extended if Robolink repairs the product, but if Robolink replaces the product a new Warranty Period will apply to that replaced product starting on the date the replaced product is delivered to you. Robolink may change the availability of this limited warranty at Robolink’s discretion, but any changes will not be retroactive.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
With respect to any defective product for which Robolink has been notified of the defect during the Warranty Period, Robolink will, at Robolink’s discretion, either (1) repair or replace that product (or the defective part) free of charge or (2) refund the purchase price of that product. Robolink will also pay for shipping and handling fees for domestic shipments to return the repaired or replacement product to you if Robolink elects to repair or replace the defective product. (The customer is responsible for all payments of shipping labels for international shipments.)

The remedies described above are Robolink’s entire liability and your sole remedy for breaches of this limited warranty.

HOW DO YOU OBTAIN WARRANTY SERVICE?
To obtain warranty service, you must call (858) 876-5123 or email Robolink’s Support Service Department at support@robolink.com before the end of the Warranty Period to obtain an approval and a prepaid return shipping label. No warranty service will be provided without approval from Robolink’s Support Service Department. You are responsible for printing out and affixing the prepaid shipping label to the outside of your return shipment, and your return shipment must be postmarked no later than ten days after the last day of the Warranty Period.

HOW DOES STATE LAW RELATE TO THIS LIMITED WARRANTY?
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or jurisdiction to jurisdiction. Nothing in this limited warranty affects any statutory rights of consumers that cannot be waived or limited by contract.

 

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