Shipping & Returns Policy

Shipping Policy

LAST UPDATED: 8/21/2017

Domestic Orders
All orders are processed within 1-3 business days prior to shipment. Once shipped, delivery within the United States will be completed within 3-5 business days.
Shipping is completed through USPS Priority Mail and tracking information will be provided to the customer.

Once shipped, Robolink, Inc. is not responsible for lost, damaged or stolen products. Robolink, Inc. is also not responsible for any delivery delays that may occur.

If you experience delivery delays or a lost, damaged or stolen product, please contact USPS and file a claim. If you need any additional information for your claim, please contact us at admin@robolink.com, and we will do our best to provide assistance.

International Orders
All orders are processed within 1-3 business days prior to shipment. Once shipped, delivery will be completed within 3-7 business days.
The delivery time may differ depending on customs inspections, and unforeseeable delays may occur both when leaving the country and entering another country.

International shipping is completed through DHL and tracking information will be provided to the customer.

Please also note that it is your responsibility as the customer to pay any customs, taxes, clearance fees and/or other extra fees at the time you accept the package.
These fees are not collected by Robolink, Inc. at any time throughout the ordering process.
We are also unable to predict the exact fees that may incur, but there are many resources available online to help provide an estimate and calculate these additional fees.

Once shipped, Robolink, Inc. is not responsible for lost, damaged or stolen products. Robolink, Inc. is also not responsible for any delivery delays that may occur.

If you experience delivery delays or a lost, damaged or stolen product, please contact DHL and file a claim. If you need any additional information for your claim, please contact us at admin@robolink.com, and we will do our best to provide assistance.

Return Policy

LAST UPDATED: 8/21/2017

Robolink, Inc. offers the following return policy for your Robolink-branded products (the “Product”).
If the Product you receive has any defects in materials or workmanship, please refer to our Warranty Policy.

30 Day Return Policy
For thirty (30) days after date or order shipment by Robolink, Inc., we will refund the purchase price of the product.
To arrange a return, please submit your refund request through our online store.

Robolink will provide a return label; however, you assume all risk of loss or damage of Product while in transit.

  • Shipping costs, duties and taxes are not part of the original purchase price and will not be refunded in any case.
  • If the product is returned unused, in new condition and in the original packaging, including any accessories, manuals, documentation and registration that is shipped with the Product, we will exchange the product or provide a full refund for the item.
  • If the product is opened, used and repackaged for return during the 30-day period from date of shipment, then you are responsible for paying the cost to ship it back to Robolink, Inc., and the shipping charges will be deducted from the refund.
  • If the product is returned to us beyond the 30-day return period or if the product becomes damaged or lost during transit, Robolink, Inc. retains the right to refuse the refund.
  • The customer must receive approval from Robolink, Inc. before being able to move forward with the return process.

Consumer purchases made outside of the U.S. have different rights as clarified below.

International Returns
The same thirty (30) day return period applies to International shipments; however, Robolink, Inc. will not provide any shipping labels for international orders.
International Returns will only be eligible for returns and are not eligible for exchanges.
The customer will be responsible for the shipping label as well as any damage or loss that may occur during the transit.
If the product is returned to us beyond the 30-day return period or if the product becomes damaged or lost during transit, Robolink, Inc. retains the right to refuse the refund.
The customer must receive approval from Robolink, Inc. before being able to move forward with the return process.

 

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